How long does delivery take?
5-15 business days. (Note: The delivery time of pre-sale products is subject to the arrival time.)
Please note that there are a few circumstances that may cause some items to take longer than usual:
- International shipping: If an item needs to be shipped across borders, it may be subject to customs clearance procedures and other international shipping regulations. This can add additional time to the delivery process.
- Unexpected events: Unforeseen events like extreme weather conditions, natural disasters, or a global pandemic (such as COVID-19) can disrupt supply chains and cause delays in shipping.
What countries do you ship to?
US, Canada and Germany only.
We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. U.S. Virgin Islands
10. Armed Forces Americas
11. Armed Forces Europe
12. Armed Forces Pacific
Thank you for your understanding.
How will my delivery be shipped?
As our logistics partner to ship out SchwayShop products. They will choose the carrier that they think works best for our customers.
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
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If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
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If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. SchwayShop will not replace the order or issue a refund.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at support@schwayshop.com.
We hope that you love your SchwayShop products, but just in case you're not 100% satisfied, we've made the return and exchange process super easy.
How long do I have to return or exchange my purchases?
You may return your purchase for a full refund of the purchase price or exchange your purchase within 7 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value.
Returns will NOT be given in the following situations:
Items with signs of use, wear and tear, damage, dings, scrapes, without manuals (where applicable), warranties, accessories, etc.
Items with visible scuffs or marks and free gifts cannot be returned.
Once the returned item arrives at SchwayShop’s warehouse for inspection, the refund process will begin.
To start the return process, please contact our Customer Support team. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Returns Procedure
- Contact the SchwayShop customer service team by email at support@schwayshop.com to obtain a return shipping address, or the prepaid shipping label if applicable for your case.
Please include your order number and the reason(s) that you would like to initiate the return.
- Please choose your preferred logistics company at personalcost, or the prepaid shipping label to mail the package (if applicable).
- Properly Pack the product to reduce potential damage while in transport. After shipping the product(s), please inform us by email.
- SchwayShop will process refunds within 5 business days after receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.
Exchanges and replacements are subject to product availability.
Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
Return shipping cost
- For products with manufacturing defects:
schwayshop.com will be responsible for shipping fees (up to 10 USD). Contact our customer service staff to begin the return process. You will be provided with a prepaid shipping label via email. Print this label and use it to return the necessary items to SchwayShop.
- Products with no manufacturing defects:
You will be responsible for paying shipping costs associated with returning product(s). Shipping costs are non-refundable.
If shipping items over $39, consider using a shipping service that provides tracking, or purchasing shipping insurance. Otherwise, SchwayShop cannot guarantee items are successfully returned.
Important Notice:
Please do not provide your address on your package. Doing so may affect the return process of your return.
Returned items must be in their original, unused condition with original packaging. SchwayShop does not accept returned items that have been worn, damaged, washed, or altered in any way.
If you receive a damaged/defective product, please contact SchwayShop Customer Service within 24 hours of acquiring the product.
Please double-check your returns before shipping. SchwayShop will not be held responsible for the return of non-SchwayShop products.
Company Name：AURORA INNOVATIONS TECHNOLOGY CO., LIMITED
Company Address：Room 5003 Floor 5, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon Hong Kong SAR
Please note that the above warranty policy is only valid for products purchased at SchwayShop.